Refund policy

Return Policy

We do not accept exchanges or refunds due to customer preferences or circumstances.

However, returns or exchanges will be accepted under the following conditions:

  • You received an item different from what you ordered.

  • The item is defective or damaged.

In either case, please contact us within 7 days of receiving your order.

Please note that we may not be able to offer an exchange if the same item is no longer available. In such cases, a refund will be issued instead.

To be eligible for a return, the item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging.

To start a return, please contact us at info@fab-japan.co.jp.
Returns should be sent to the following address:

fab Japan Inc.
Okada Building 301, 1-5-27 Azabujuban, Minato-ku, Tokyo 106-0045, Japan

If you have any questions about returns, feel free to contact us anytime at info@fab-japan.co.jp.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if merchandise is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As with the above, the item must be in the same condition you received it—unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 16 business days have passed since your return was approved, please contact us at info@fab-japan.co.jp.